Error code
U-Line error code 11
U-Line error code 11: Water level (tray or reservoir) high. In plain terms, the water level in the tray or reservoir, reading high. Which machines can actually raise it, where the number lives on this make, and what to do next.
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What we can confirm
Code 11, from the manufacturer's own documentation
A code is only meaningful together with the machine showing it — the same digits mean different things on different equipment.
The code
11
Water level (tray or reservoir) high. In plain terms, the water level in the tray or reservoir, reading high. A word about where this number comes from, because it changes what it is worth. U-Line prints two lists in the same manual. One is the control board's — every number the board can log, whether or not the machine in front of you has the part. The other is that model's own service menu, which writes 'Does not apply to this model' against what the unit cannot raise. This number is on the first list and on none of the second lists in the forty-four manuals we read. The meaning below is the maker's; whether it can reach your unit depends on whether your unit has the hardware.
or call (305) 851-2207
What it narrows down to
Water level (tray or reservoir) high. In plain
Diagnostic
From $95, credited to the repair
On the same appliance
What else belongs to the ice machines
On this make a code belongs to the appliance rather than to a product line. These are the other conditions this machine can display, and the models that can show this one — a display often has more than one thing to say, and the model number decides what any of it costs to put right.
Other codes this appliance can display
Door 1, the upper door on a two-door
Door 2 — the lower door of a
Door 2 open. Worth its own page for
Thermistor 1 open. In plain terms, the cabinet
Thermistor 2 open. In plain terms, the evaporator
Thermistor 1 shorted. In plain terms, the cabinet
Thermistor 2 shorted. In plain terms, the evaporator
The drain pump circuit is open. The maker
Thermistor 4 open. In plain terms, the fourth
Thermistor 4 shorted. In plain terms, the same
Water level low. In plain terms, the water
Auger error. In plain terms, the auger —
The same digits mean different things on different equipment. Search the full code list
In more detail
About U-Line error code 11
What 11 means, in the maker's own words
Water level (tray or reservoir) high. In plain terms, the water level in the tray or reservoir, reading high. A word about where this number comes from, because it changes what it is worth. U-Line prints two lists in the same manual. One is the control board's — every number the board can log, whether or not the machine in front of you has the part. The other is that model's own service menu, which writes 'Does not apply to this model' against what the unit cannot raise. This number is on the first list and on none of the second lists in the forty-four manuals we read. The meaning below is the maker's; whether it can reach your unit depends on whether your unit has the hardware.
Quoted rather than interpreted
E11: (displayed as 11): Water level (tray or reservoir) high.
From ERROR CODES, Troubleshooting Extended, in a User Guide & Service Manual downloaded from U-Line's own site. Nothing on this page is decoded beyond what that sentence says.
Whether it can reach your machine at all
This number is on the control board's printed list and in no model's own service menu among the forty-four manuals read for this site — every menu that names it says "Does not apply to this model". That is not a gap in our research; it is the difference between what a board can log and what a machine can raise. Whether it applies to your unit depends on whether your unit has the hardware behind it, and that is a question worth asking rather than assuming in either direction.
What to do about it
- Check the supply first, because it is free and it is usually the answer. The shut-off behind or under a built-in unit gets closed during other work and nobody remembers.
- Look at the filter and the inlet. These machines are fussy about flow rather than pressure, and a filter at the end of its life starves them slowly enough that nothing looks wrong.
- Look at the drain side too. On a machine that both fills and drains, a level error at one end is often a blockage at the other.
- Ask for the error log to be read. On this make the numbers live in the control's service menu — a hidden key held for ten seconds, then option 14 on the older boards and option 21 on the current ones — and the log scrolls the errors in the order they happened.
Where this goes next
The job this usually becomes is water inlet valve and supply repair, and every one of those pages carries a starting figure and the reasons that move it. If it turns out to be nothing — and on this make a real share of these are modes rather than problems — the visit ends there and you pay the diagnostic and nothing else, or call (305) 851-2207 and describe what the display is doing before booking anything.
u line ice maker error code 11, uline ice machine flashing 11 — people type this one as a bare number more often than as a code, which is exactly what the maker's own '(displayed as 11)' predicts.
This article is based on:
- Official manufacturer documentation
- Internal repair procedures
- Technician repair history
- Company quality standards